• Introduction
  • Glue AB is a Swedish limited liability company with registration number 556944-8102, (“Glue”, “we”, “us”, “our”) with registered offices at Grev Turegatan 26, 114 38 Stockholm, Sweden. Glue provides this “Privacy Policy” to inform our users (“User”, “you”, “your”) of our policies and procedures regarding the collection, use and disclosure of your “Personal Data” (i.e. all kinds of information that directly or indirectly may be connected to our Users) through:
    • (i)our website located at www.gluehome.com (the “Website”);
    • (ii)our software application (the “Application”);
    • (iii)Glue’s hardware products; the Glue Smart Lock and/or the Glue Wi-Fi Hub (the “Device(s)”); or
    • (iv)third parties.
    For ease of reading in this Privacy Policy, the Website, Application and Device(s) are collectively referred to as the “Services”.
  • Please read this Privacy Policy carefully. By using our Services, you indicate that you agree to this Privacy Policy, including any transfer of your Personal Data to countries outside the EU/EEA.
  • This Privacy Policy may change from time to time. Such amendments will be in English. If we make any material changes we will notify you by e-mail or through the Application. Material changes to this Privacy Policy will be effective 30 days after the notification has been sent to you. Your continued use of the Services after any such notice will constitute your acceptance of the modified Privacy Policy. If you do not accept the amendments you may at any time stop using our Services and the Devices through deactivating your account with Glue.
  • Personal Data that we collect
  • Glue collects information in order to develop our Services, operate effectively and provide you the best products, services and experiences we can. We collect the following types of information when you access or use our Services or Device(s):
    • (i)Your name, phone number and e-mail address, when you register for an account with Glue or purchase our Device(s);
    • (ii)Mobile data and log data when you use certain features of the Services (such as IP address, zip code and GPS-based functionality on mobile devices used to access the Services, such as geolocation, the date and time you access or use the Services, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages);
    • (iii)Information you provide which may include, but is not limited to, your photo, credit card or other billing information and addresses;
    • (iv)User content that you provide via the Services;
    • (v)Communications between you and Glue;
    • (vi)Information related to your “Guests” (any person that is authorised by you to access your designated Device(s));
    • (vii)Information collected automatically, such as cookies (please see our Cookie Policy for more information);
  • We may combine the information listed above to help us develop and improve our Services, and tailor our communications and advertisements to you. We may also anonymise your Personal Data or other information and use such anonymous information (i.e. not Personal Data) for developing and improving our Services.
  • Provision of any Personal Data or other information by you is voluntary. You may at any time refuse to provide personal information that we request. However, if you chose not to provide the requested Personal Data, some of the Services may be impaired and it may limit our ability to sell you products or to provide the Services to you.
  • How we use Personal Data
  • Glue uses the Personal Data that we collect to:
    • (i)provide, administer and improve our Services;
    • (ii)better understand your interests and needs;
    • (iii)personalise your experience of the Services and display more meaningful and relevant advertisements;
    • (iv)communicate with you regarding the Services, as well as those of our partners and third party services which you opt for;
    • (v)anonymise for statistics;
    • (vi)comply with our legal obligations, resolve disputes with users, enforce our agreements and to protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.
  • Sharing of your information
  • We do not share or sell your Personal Data to third parties without your express consent. Under this Privacy Policy, you hereby consent to us sharing information under the following circumstances:
    • (i)We may employ third parties to administer and provide the Services on our behalf, (including, without limitation, bill and credit card payment processing, maintenance, administration, support, hosting and database management services). These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purposes. Click here to see the list of currently employed third parties. We may share your Personal Data with third parties for the purposes described above, including to parties located outside the EU/EEA.
    • (ii)If you access our Service through a third-party, or otherwise use a third party service provider in connection with the Services, or request or authorise us to give access or data to a third-party service provider (e.g. a delivery service, property management or rental service, in-house delivery service, or other service that you may use) we may provide Personal Data (about you and your Guests) and other information about the Services, the Device and their usage to such third-parties. You should only use trusted service providers, and only give your authorisation and information to trusted recipients. We have no obligation with respect to the functionality of such third-party services or the use of such information under control of these third parties.
    • (iii)If you invite Guests to access your Device(s), we may share certain elements of your information with them (name, lock location, picture, etc.) in order for them to access your designated Device. We may also similarly share their information with you. Any Guests who do not want to access the Services or do not want their Personal Data to be used or shared, must decline the invitation and not register an account with Glue or use the Services.
    • (iv)Glue cooperates with government and law enforcement officials or similar to enforce and comply with applicable laws. We will use, and disclose any information about you to such parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Glue or a third party, to enforce our terms and conditions and this Privacy Policy, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical or inappropriate.
  • How we store your information
  • We value the security of your Personal Data and the data relevant for your usage of our Services is of utmost importance for us. We follow industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. Your data is encrypted or hashed using the same high grade security standards that banks and governments use, both while being transferred between our Services and your Device(s) and while being stored in our data centres. However, we cannot guarantee its absolute security. Encrypted data and access to encryption keys are handled with utmost care.
  • Your choices about your information
  • Update your account with Glue at any time by logging in and changing your settings.
  • You are entitled to once a year receive, free-of-charge, information on whether your personal data is being processed, and if so, which data is being processed, what is the purpose of the processing and who has access to your Personal Data.
  • You may also contact us to access, update and correct your personal information or if you have any questions about our Privacy Policy. Please see our contact information under section 7. Glue makes good faith efforts to provide you with such access or correction if it is not otherwise restricted by applicable data protection regulations.
  • Glue will retain Personal Data for as long as needed to provide you with the Services. Following termination or deactivation of your account, Glue may retain and use your Personal Data as necessary to comply with our legal obligations, resolve any disputes, and enforce our agreements. Your Personal Data will not be kept longer than necessary. Glue owns and may freely use such data and information that has been anonymised by us (or third parties), for example for statistics purposes.
  • How to contact us
  • If you have any questions about this Privacy Policy or the Services, please contact us at support@gluehome.com.